A Perspective On Organizational Culture
Driving collective Success – together we win!

An organizational leader with a track record of scaling and optimizing operations–leading all aspects of the customer journey.

Learn more about Eric’s perspective
CULTURE
Establishing internal order. Engaged, empowered, and enthusiastic employees.
LOYALTY
Delivering an exceptional experience. Creating emotional connections.
LEADERSHIP
Establishing group cohesion. Engaged, empowered, and enthusiastic employees.

As a C-Suite executive with a track record of leading customer experience for prominent SaaS-industry organizations, Eric’s career began with a foundation in sales. The evolution from feature-selling to solution-selling facilitated his transition to supporting the customer journey and associated operations.

Eric’s success in championing value throughout the customer lifecycle is fueled by his passion for synchronizing team efforts to establish an organizational collective, greater than its individual parts–inspired by his experiences as a Varsity Crew athlete.

Learn more about Eric’s perspective

Establishing customers for life with relentless attention to culture and the customer loyalty journey.

Learn more about Eric’s perspective
”
“Eric is one of the greatest leaders I have ever had the privilege of working with and for… commitment to the TEAM, building and keeping a healthy culture, open communication, constructive feedback, and leadership & facilitation..”
- BRIAN HODGES
Director Customer Experience at Equinix
”
“He’s always focused on team success, work ethic, leading by example, culture and personal accountability. A true leader. Would never ask you to do something he wouldn’t do. He understands customers’ needs, how to address them and what it takes to create customers for life…”
- STEVE DILIBERTO
Global Head of Customer Success | Dell Technologies Select
”
“Eric, as a leader, is one of the few who live truth in that word, and offer initiatives, goals, growth, mentorship, and more in a manner that exemplifies it daily. I learned of his commitment to each and every team member across a global focus in direct, regular engagement...”
- NATHAN BAHLS
Sales Engineering Manager at Rubrik
”
“Eric is a true team player… welcomes all team members to share their thoughts and opinions… Eric also believes in "Together We Win," and will go above and beyond to ensure his team members have everything they need... Eric has an incredible ability to develop leaders.”
- LAURIE HARRIS
Chief of Staff, Global Operations at Equinix